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Belinda's Tuesday Tip 44 – Virtual Full Service Checkout – Provide a Full-Service Customer Experience Online
Episode Summary –
Shopping at an offline store becomes easier because of the sales consultants.
When we are guided and suggested by sales consultants, the shopping experience becomes comforting and delightful.
Have you ever wondered how to provide this delightful shopping experience to your customers online?
In this episode, I talk about how you can provide a consulting approached virtual checkout experience for your customers.
And the first step is to know how well you know your customers?
Do you know by being customer-need focussed, you can increase your sales by 60%. But the biggest mistake most people make is they are too much product-focused.
“To suggest the right product to your customers, you need to ask a series of good questions.”
Snapshot of the Key Points from the Episode:
[02:06] What is the most frustrating thing about selling online?
[02:51] An example of how offline and online checkout is different.
[04:49] How should you build your virtual full-service checkout?
[05:27] How can you increase your sales rate and get more appreciation from your customers?
About the Host –
Belinda Ellsworth is a Speaker, Trainer, Best-Selling Author, and Podcaster
She has been a professional speaker, mover, and shaker for more than 25 years. Having built three successful companies, she has helped thousands of entrepreneurs make better decisions, create successful systems, and build business strategies using her “Four Pillars of Success” system.
Belinda has always had a passion and zest for life with the skill for turning dreams into reality.
Over the last 20 years, she has been expertly building her speaking and consulting business, Step Into Success.