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The Impact of Empathy in Business with Jamie Hodari

Episode Summary –

Empathy in business helps you provide better solutions and build long-lasting relationships with your customers.

When your products and services are focused on the solutions your target audience is looking for; you get to build stronger emotional connections with your audience.

When Jamie Hodari couldn't find a professional workspace for an important meeting, he was inspired to create Industrious, a company that provides high-end, flexible workspaces for people all over the country.

In this episode, Jamie Hodari talks about how the ability to empathize with their customers and understand what they need has been the key to their business success.

Snapshot of the Key Points from the Episode:
[02:02] Jamie shares the background story of his company, Industrious. He talks about how his business has grown during COVID.
[09:38] Jamie talks about the skillsets that helped him to build and run a successful business.
[11:46] Jamie shares three tips for staying productive and getting the utmost outcome.
[19:30] Jamie reflects on the moment he is super proud of in their business. What has been the greatest challenge in their business, and how have they transformed their business through it?
[23:28] Why is acknowledging the problem the best way to deal with it?
[26:04] What does working from your happy place mean to Jamie?
[31:01] Jamie's piece of advice for someone who wants to start a business.


About Jamie Hodari –
Jamie Hodari is the CEO & Co-Founder of Industrious, the flexible workspace redefining standards of hospitality and community in the workplace.

As an entrepreneur, Hodari specializes in innovation and growth, having previously founded Kepler, a rapidly growing organization experimenting with new models of university education in Rwanda.

Under Hodari’s leadership, Industrious has seen dramatic growth over the last few years, and especially amidst the COVID where traditional offices can’t meet the needs of a workforce seeking out hybrid and remote employment. With more than 100 locations around the country and growing, Industrious is positioned to be an influential force in shaping the future of the workplace. Past and present Industrious members include: Compass, Heineken, Humana, Lyft, Pandora, Pinterest, Zillow, and Startup Grind.

Hodari holds a J.D. from Yale Law School, an M.P.P. from Harvard University, and a B.A. from Columbia University.


How to Connect with Jamie Hodari:
LinkedIn –


About the Host –

Belinda Ellsworth is a Speaker, Trainer, Best-Selling Author, and Podcaster

She has been a professional speaker, mover, and shaker for more than 25 years. Having built three successful companies, she has helped thousands of entrepreneurs make better decisions, create successful systems, and build business strategies using her “Four Pillars of Success” system.

Belinda has always had a passion and zest for life with the skill for turning dreams into reality. 

Over the last 20 years, she has been expertly building her speaking and consulting business, Step Into Success.


How to Connect with Belinda:
Facebook –
LinkedIn –
Instagram –